At Verve Aesthetics, we are committed to maintaining the highest standards of care and professionalism. We welcome all feedback- positive or negative- as it helps us improve the quality of our service and client experience.
Raising a Concern
If you are unhappy with any aspect of your treatment or experience, please let us know as soon as possible.
You can:
1. Speak directly with your practitioner at your appointment, or
2. Email info@verveaesthetics.co.uk or
3. Write to us at the clinic address. Address to: Verve Management
Most concerns can be resolved quickly and informally, and we will always aim to reach a fair outcome.
Making a Formal Complaint
If you wish to make a formal complaint, please include:
Your full name and contact details
The nature of your concern (including dates, staff involved, and relevant details)
What outcome you are seeking
Please send your complaint to:
Shriya Patel – Director and Registered Manager (Designate)
Email: info@verveaesthetics.co.uk
How We Handle Complaints
We will acknowledge your complaint within 3 working days.
A full investigation will be carried out by the Registered Manager (Designate) or a senior member of staff not directly involved in your care.
You will receive a written response within 20 working days. If additional time is needed, we will keep you informed.
Goodwill Gestures
Verve may, at its discretion, offer a goodwill gesture to resolve a matter amicably.
Please note that if the formal route is followed, any goodwill offer previously made will be withdrawn as the matter will then be subject to, and follow the standard review process.
If You’re Still Unhappy
If you remain dissatisfied after receiving our response, you may seek independent advice from:
Citizens Advice Bureau – www.citizensadvice.org.uk
Trading Standards – for consumer-related matters
We take all complaints seriously and use them as an opportunity to strengthen our standards, safety, and client experience.